Terms & Conditions
Please also review our Delivery, refund and payment policies as well
The information we collect
When you lodge an enquiry with or submit an application or registration to Elements@Nexus, we need to collect information about you in order to enable us to service your membership, deliver our professional services or to complete any business transaction. When you ring us, we may also monitor or record telephone calls for staff training and quality maintenance purposes, or to verify discussions which take place. This information includes, but is not limited to, details such as your name, your contact details, your requirements and relevant company, business and financial information. We may not be able to provide products or services if you do not supply the information requested.
Elements@Nexus Web Site
Like most web sites, there is certain information we automatically track when you use the Elements@Nexus website, including the URL that you came from, the browser you are using and your IP address. This data is utilised to improve the services of Elements@Nexus and does not include any personally identifying information. We will not retain any such information unless you submit that information for membership registration or other transactional purposes.
If you use the secured or "members only" section of our website "cookies" may be transferred to your computer. Cookies store information about your use of the site which may be used by us to identify you and otherwise enable the efficient use of the website.
This policy does not apply to other websites which you access by using a link from our website. The content and privacy policies of other websites are the responsibilities of their owners.
How we use the information
The information that you provide will be collected and saved by us is used to assess your requirements and to enable Elements@Nexus to properly run the organisation and to enable the relevant service or information to be provided to you. It may also be used for other purposes which you would reasonably expect, for example, for research, staff training, policy development, planning or for supply to third party service providers such as mailing houses that we use to send you surface post material.
We do not sell, rent or trade your personal information to third parties for other marketing purposes. If at any point in time you would like your saved data to be deleted from our system, please contact us and we will arrange to have your records deleted from our database.
As a user of Elements@Nexus 's services, you may occasionally receive email or other updates from us about new information, briefings or products or services being offered by Elements@Nexus or any of its related companies or business partners, along with newsletters and any noteworthy changes to the website. You may always unsubscribe and opt out from receiving these messages.
Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable. Such situations may include: to perform, maintain or enforce contracts with our users or suppliers; to protect the rights or properties of Elements@Nexus, our business affiliates, our users, or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing, or who may be threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.
Opting out of promotional information
Elements@Nexus works hard to provide our members and clients with the best possible service at all times. From time to time, we will send our members newsletters, updates and other useful information. We hope that you will find these items informative and useful. However, should you choose to not receive them in the future, you will have the ability to unsubscribe from the mail database by following the Unsubscribe instructions at the bottom of each email.
Our commitment to data security
All user details captured by Elements@Nexus are stored securely at all times and will never be provided to any unauthorised third parties.
When purchasing Elements@Nexus do not have access to, nor do we collect credit card numbers. Credit card transactions are processed securely through a third party payment gateway, ANZ eGate. All credit card details are managed directly by ANZ eGate. The use of SSL certificates to encrypt card details is managed on the Bank Hosted payment page, ensuring that customer card details are protected from interception during transmission.
For more information regarding the ANZ eGate payment gateway, please visit: http://www.anz.com/small-business/products-services/ merchant-services/internet-payment-solutions/egate/your personal details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact us
Access to your information
If you wish to know what information we have gathered about you, you can request this information by contacting our privacy officer. We will endeavour to respond to your request within seven days. We may ask you to pay reasonable out of pocket expenses, such as photocopy costs, associated with satisfying your request.
How to contact us